If you are not 100% satisfied with your bike, you can return it and get a full refund or exchange the bike for another one under the following conditions:
- The bike should be returned within 14 days after the date of delivery/date of purchase
- The bike has no signs of usage (for example on the tires, chain and or brake pads)
- The bike is not customized
If you wish to exercise your right to cancel your purchase within the cancellation period, you should return the goods to us within 14 days after the date of delivery and take reasonable care in doing so as detailed in the EU Consumer Rights Directive (2011/83/EU). 
Any bike you return must be in the same condition you received it and in the original packaging. Shipping costs will not be refunded. 
Also, as according to the  EU Consumer Rights Directive (2011/83/EU), personally customized items can not be returned.
Returns are normally processed within 2-3 working days and a confirmation email will be sent, but please be advised that in some cases refunds can take up to 14 days.
All refunds will be issued to the same PayPal account, bank account or credit/debit card which were used to pay for that order.